How to fix “Failed to initialize connection subsystem” Cisco AnyConnect VPN error messages on Surface Pro 3

I was trying to log into work but had trouble making a VPN connection.  I am using Cisco AnyConnect Secure Mobility Client, Windows 8.1 Pro on a Surface Pro 3.
This is how to fix the following error messages:

  • Failed to initialize connection subsystem

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The steps to fix this problem are as follows:

1. Click or push Windows key/button: Search for the Cisco AnyConnect Secure Mobility Client application by heading to the Start screen and typing “Cisco AnyConnect”.  Windows will search for the program.

 

 

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2. Right-click on Cisco AnyConnect Secure Mobility Client then left-click on Open File Location to open the directory where the Cisco AnyConnect Secure Mobility Client application exists.

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3. Windows will switch to the Desktop and open File Explorer and show where the Cisco AnyConnect program is located.  In my case, Windows found the program at this location

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4. Next, right-click on the shortcut to the program and select Properties

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5. A Properties window will pop up.  Please do the following steps in order…

Step 1) Left-click on Compatibility,

Step 2) Check the box marked with Run this program in compatibility mode for,

Step 3) Select Windows 7 on the drop down list

Step 4) (Optional) check the box marked with Disable display scaling on high DPI settings – this makes the program look crisp on any display I use with my Surface Pro 3.  Note that this step has nothing to do with the fix for this issue.  I only did it to make the program’s appearance look clear.

Step 5) Left-click on the Apply button

Step 6) Left-click on the OK button

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6. Run Cisco AnyConnect Secure Mobility Client and reconnect.  It will probably ask for the username and password used to log into your company.

And that is all…..

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Categories: Business

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